FREQUENTLY ASKED QUESTIONS

ORDER

How can i track my order ?

Once your order is on the way, we’ll send you an email with a tracking link. Click it anytime to see where your package is and when it’s landing at your door.
Can i cancel my order ?

Yes — if your order hasn’t shipped yet. Just email us at support@rumorzclo.com before you receive a shipping confirmation, and we’ll take care of it.
Do I need an account to order ?

No, you don’t need an account to place an order.
Can i change my shipping addres ?

Yes — as long as you haven’t received a shipping confirmation email yet. Just send us a message at support@rumorzclo.com as soon as possible and we’ll do our best to update your address before the order ships.
Will the sold out itmes be restocked ?

No, they won’t. Once a product is sold out, it will not be restocked.
What payment methods do you accept ?

All transactions are processed in the currency of your purchase. We accept the following payment methods:

Credit Cards (VISA, MasterCard)

PayPal

Klarna (Pay Now, Pay Later)

Apple Pay & Google Pay

Online Bank Transfer (SOFORT)

Please note that available payment options may vary depending on your location.
How do I enter a gift card or discount code for an online order ?

You can enter your gift card or discount code during checkout, right before you complete your order.

RETURNS & REFUNDS

What is the return adress ?


NAME: Rumorz Clothing | Dennis Badura

STREET: Carl-Emil-Diezel-Str. 20

ZIP-CODE: 97520

CITY: Röthlein

COUNTRY: Germany
What is the return policy ?

Items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition and packaging. To initiate a return, please contact us at support@rumorzclo.com.
How long do returns take ?

Once our quality team confirms that the returned item(s) meet the return conditions, your refund will be processed within 5–10 days. The refund will be issued to your original payment method. Please note that delivery costs are not refundable,

SHIPPING

Do you ship internationally ?

Yes, we ship internationally. Rates and delivery times vary by country.
How can i track my order ?

Once your order is on the way, we’ll send you an email with a tracking link. Click it anytime to see where your package is and when it’s landing at your door.
When will my order arrive ?

GERMANY

Delivery time: 3–5 business days

EU

Delivery time: 4–10 business days

INTERNATIONAL

Delivery time: 6–14 business days

GENERALLY

How can I contact you ?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, just send us an email at support@rumorzclo.com with your concern, and we’ll do our best to make it right,
Do you offer custom designs ?

Yes! Just send us an email at support@rumorzclo.com with your idea for a custom design, and we’ll work together to bring it to life.
Wash and care instructions

CAPS:

Do not machine wash, iron, or tumble dry the caps.

For cleaning, gently wipe with a damp cloth.

CLOTHING:

Please follow the care instructions on the sewn-in label.