FAQ

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER IS
SHIPPED, YOU WILL RECEIVE A CONFIRMATION E-MAIL WITH A TRACKING NUMBER.
YOU CAN USE THIS NUMBER TO TRACK YOUR ORDER.

WHAT PAYMENT OPTIONSARE AVAILABLE?

ALL PAYMENTS AND CREDITS ARE PROCESSED IN THE CURRENCY
UNDERLYING THE PURCHASE. WE ACCEPT THE FOLLOWING PAYMENT
METHODS:
CREDIT
CARD (VISA, MASTERCARD)
PAYPAL
KLARNA (PAY NOW, PAY LATER)
APPLE PAY
& GOOGLE PAY
ONLINE
TRANSFER (SOFORT)
PAYMENT OPTIONS MAY VARY DEPENDING ON THE COUNTRY.

WHAT ARE THE REFUNDGUIDELINES?

ANYTHING PURCHASED ONLINE CAN BE RETURNED TO OUR
WAREHOUSE WITHIN 14 DAYS. TO RETURN.
THE COST OF RETURN SHIPPING FOR PURCHASED ITEMS IS THE
RESPONSIBILITY OF THE CUSTOMER.
ALL PRODUCTS MUST BE RETURNED WITHIN 14
DAYS OF DELIVERY
ALL PRODUCTS MUST BE UNWORN AND UNWASHED
ALL ORIGINAL RUMORZ TAGS MUST STILL BE
ATTACHED TO THE PRODUCTS
THE COSTS AND RISKS ASSOCIATED WITH ANY RETURN ARE THE
RESPONSIBILITY OF THE SENDER. PLEASE ENSURE THAT YOU KEEP PROOF OF DEPOSIT
UNTIL THE REFUND OR EXCHANGE HAS BEEN ISSUED. 
PLEASE CONTACT OUR CUSTOMER SERVICE FOR FURTHER
ASSISTANCE WITH RETURN OR EXCHANGE SUPPORT@RUMORZ.COM

WHAT IS THE RETURNS ADDRESS?

THE RETURN ADDRESS IS:
RUMORZ | DENNIS BADURA
CARL-EMIL-DIEZEL-STR. 20
97520 RÖTHLEIN | GERMANY

DO YOU OFFERINTERNATIONAL SHIPPING?

YES, WE DO OFFER INTERNATIONAL SHIPPING.
SHIPPING COSTS AND DELIVERY TIMES MAY VARY BASED ON YOUR LOCATION.

IN MY SHIPMENT TRACKINGIT SAYS THE SHIPMENT WAS ANNOUNCED ELECTRONICALLY?

THIS MEANS THAT YOUR
ORDER IS ALREADY PACKED AND READY FOR SHIPMENT AND HAS EITHER NOT YET BEEN
PICKED UP BY THE SHIPPING SERVICE PROVIDER OR THE SHIPPING SERVICE PROVIDER HAS
NOT YET SCANNED THE PACKAGE.
THE STATUS IS USUALLY UPDATED WITHIN 1-2 DAYS. IF THE STATUS IS NOT UPDATED, PLEASE CONTACT SUPPORT@RUMORZCLO.COM